Return Policy

Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
We recommend using a trackable shipping method to ensure your return is received.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 3-5 business days.
Shipping fees are non-refundable unless the return is due to our error.

Return Process
Contact our customer service team at orders@at-ten.com to request a return authorization.
Pack your items securely in the original packaging (if possible) and include the receipt or proof of purchase.
Ship the package to the address provided by our team.