Shipping Information

SHIPPING:
AT TEN LLC ships UPS unless otherwise indicated. Truck freight shipments are sent “freight collect” unless prepayment is specified. Freight charged for prepaid shipments will be added to invoice. AT TEN LLC will follow shipping instructions that accompany each order to the best of its ability.

PRE-ORDER ITEMS:
Pre-order items are currently not in stock. Payments via Credit Card or Pay Pal will be charged immediately and orders will be shipped when items are available.

BACK ORDERS:
Please indicate if you DO NOT ACCEPT backorders. Otherwise, our policy is as follows: backorders that are less than $50.00 wholesale and/or over 90 days will be canceled. All other backorders and not yet published items will be shipped FOB warehouse Stamford, CT when available.

CLAIMS:
Claims for damages, errors in shipments, and shortages must be reported within 15 days of shipment. Contact Customer Service at 719 - 309 -1443 for return authorization. Customer is responsible for filing claim with carrier for any damage caused in transit.